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Lesson Cancellation Policy


To cancel or reschedule a lesson, please cancel online via the student portal to allow us to adjust teacher and/or student schedules. I paying by term, a maximum of 1 makeup credit will be issued and must be used within the current Term. Makeup credits can not be exchanged for a refund. If a student doesn't cancel 48 hrs prior and doesn't arrive for their lesson, the lesson fee is forfeited and will become payable if not already paid.  In the event of an emergency/extenuating circumstances please contact as soon as possible.  A makeup lesson may be offered at our discretion and must be utilised within a week of the originally scheduled lesson.

If you are enrolled in a prepaid term of lessons, and unable to attend, the lesson fee will be forfeited. We will instead make a recording of the same lesson available online if this is possible in the circumstances. If you are aware in advance you are not able to attend a specific day of term you may request to swap lessons for that week in advance and we will endeavour to accomodate such changes wherever possible. This is only possible if there is a class at the same level, with a space available.

If you are enrolled in a small group class, you may only request to reschedule into another small group class of the same level, if their is a space available.  Group classes cannot be replaced by private one-on-one tuition.  If a group class contains less than 4 participants 48hrs prior to commencement of term, we will first attempt to merge the class with another group class which may fall on a different day or time.  If the class cannot be merged, it will be cancelled, and notification sent to the remaining participant/s. If term has commenced and you are unable to attend a group lesson with less than 48 hours notice, the lesson fee is forfeited as the class cannot proceed without minimum numbers and will proceed regardless of absentees.

Policies: Welcome


1. Respecting your privacy

South Australian Academy of Music (SAAOM) (a subsidiary of Allegrando Pty Ltd ACN 627 250 453) is committed to compliance with privacy laws which apply to its business. This Privacy Policy applies to the SAAOM website and governs data collection and usage by SAAOM generally. By using the SAAOM website, you consent to the data practices described further below.

This Privacy Policy outlines our personal information management practices. Specifically:

• the types of personal information we collect and hold;

• how we collect and hold it;

• the purposes for which we collect, hold, use and disclose it;

• your right to access and seek correction of it; and

• how you may complain about privacy matters.

There are some matters to which this Privacy Policy does not apply. These are referred to in clause 8 of this Privacy Policy.

2. What kinds of personal information do we collect and hold?

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:

• your personal details such as your name, addresses, telephone numbers, email address, date of birth, age and gender;

• your login details;

• whether you have taken up some of our other offerings, such as membership of our member program;

• any rewards and redemption details applicable to your membership of our member program;

• what, how and when you buy from us or have expressed an interest in buying from us; and

• your stated or likely preferences, for example whether you may be interested in particular products or promotions.

Depending on the nature of your dealings with us, we may collect and hold other types of personal information.

There is also information about your computer hardware and software that is automatically collected by This information can include: your IP address, browser type, access times and referring Web site addresses. This information is used by SAAOM for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the SAAOM website.

3. How do we collect and hold personal information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it. We do this when:

• you register with us, for example to create an account, to become a member of our membership program;

• you communicate with us online;

• you take part in our promotions, competitions, testimonials, surveys and focus groups;

• you buy goods from us, whether in person or online; and

• you deal with us in other ways involving a need for personal information to be provided such as when you contact us in person or by phone.

We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests.

SAAOM uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

When you visit our website, social media pages or mobile applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example "cookies". For information about our use of this technology, click on this link to view our Cookie Statement.

Most of the personal information we collect and hold about you is from your direct dealings with us. We may sometimes collect your personal information other than from you directly. For example from other suppliers who, in common with us, have a relationship with you.

Holding of personal information: Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. If SAAOM is holding your personal information, we will take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

4. Why do we collect, hold, use and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to sell and promote our goods and services to you and to improve on the range of our offerings. For example, to learn of your likely preferences so that we may promote our goods and services to you in a way which may be of most interest to you or to assist in investigating your enquiries.

We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. As such, we may disclose your personal information to service providers who assist us in our day-to-day business operations (e.g. an address may be given to a courier to ensure the delivery of goods ordered by you.)

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law.

When marketing to you, your personal information is only ever used or disclosed for SAAOM’s own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.

We may de-identify your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or SAAOM. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

5. How can you enquire about, access and correct your personal information?

Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at:

Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

If you need to correct your personal information, please contact our Privacy Officer.

6. How can you complain about our management of personal information?

You may contact our Privacy Officer if you wish to complain about a breach of this Privacy Policy.

We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner's contact details.

7. Updates

This Privacy Policy is current at the date below. We may change it periodically without notice.

8. Other privacy terms and limits of this Privacy Policy

This is a Privacy Policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us.

We have separate charters concerning our employees. This Privacy Policy does not apply to the personal information of our employees in their capacity as such.

9. More information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at (email - (Australia).

Cookie Statement

1. About this statement

This statement gives you information about our use of cookies. This is relevant to when you use your computer or mobile device to visit online content (such as websites and mobile apps) which display or promote us or our goods or services. The content may be our own, or may be the content of others in which we have an interest, such as our banner advertisements.

Cookies may be arranged ("set") by us or by others under an arrangement with us, such as companies whose business it is to analyse information. We may also access information from cookies set by others ("3rd party cookies").

2. Why should you know about cookies?

You should know about cookies because they involve the collection of information about you (which may or may not be personal information) in a way which may not be obvious to you.

3. What is a cookie?

Cookies are small pieces of information captured when your device is used to access online content. Cookies are stored in your device by the person who arranges for the cookie to be set. This person may be the provider of the content being accessed. It might be a 3rd party. 3rd party cookies are used to provide information about your device's access to more than one discrete site or data set.

4. Why do we allow cookies to be used?

We allow cookies to be used for three reasons.

First, we allow session cookies to be used when you visit our online content. This enables your device to move from page to page without having to log in repeatedly. These generally improve your browsing experience.

Secondly, we allow persistent (permanent) cookies to be used to better inform how the content your device visits may be presented to you. Persistent cookies can store your preferences for a particular site, so they will be remembered when the site is visited again.

Thirdly, we allow persistent and other kinds of permanent cookies (such as "flash" cookies) to be set and we access information from 3rd party cookies in order to assist in compiling and analysing the types of online content you visit and your interaction with that content. This assists us to assess what promotions to make to you, when and how. It also assists us to measure the effectiveness of our promotions.

5. What are your choices about cookies?

You can control the extent to which your device allows cookies to be set on it. You can do this by changing the settings on the software your device uses to access the internet (your browser software). For example, depending on which browser your device uses, you may be able to disable third party cookies.

There is a lot of information available about how cookies work and how to change your browser's cookie preferences. This includes information at the following links: ; and

Policies: Accessibility Policy
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